Policies & TOS

As a small business operated entirely by one person, I genuinely do try to provide the best policies similar to those of larger companies. However, it's important to acknowledge that, at this time, I am only able to offer returns/exchanges in a limited capacity.

Returns:
My return policy lasts 14 days past the date of delivery.

Buyers are responsible for return shipping costs and items must be returned in their original conditions.

To be eligible for a return, the item must be unused and in the same condition that you received it - including original packaging.

If 14 days have passed from the date of delivery, I cannot offer a refund or exchange on your order. 

Refunds:

Once your return is received and inspected, you will be sent an email to notify you that I have received your returned item. You will also be notified of the approval/rejection of your refund. 

Exchanges:

I only replace items if they are defective within 14 days of receipt.

Any item returned not in its original condition, has damaged or missing parts, or returned later than agreed may be subject to only a partial refund.

Non-returnable/Non-exchangeable Items: 

• Gift Cards
• Digital Downloads
• Items marked as "Seconds/B-Grades" or "Final Sale"
• Items purchased at an in-person event

To complete a return, I require a receipt or proof of purchase.

Cancellations: 

Please contact me immediately if you need to cancel your order.

Once a package has been shipped, cancellations are no longer possible. If the package has already shipped, initiate a return upon its arrival and contact me.

After placing an order, you retain the right to request its cancellation at any time until the order is shipped. Please note that once you have received a shipping notification and the package has been dispatched to the post office, orders can no longer be cancelled.

Refunds and Processing Time:
Upon cancellation of an order, any funds paid will be promptly released to you. However, it may take 5-7 business days for the funds to appear back in your account, depending on your bank or payment method.

Requesting Order Cancellation:
To request an order cancellation, please contact me

Chargebacks and Policy Compliance:
In the event that a chargeback is initiated against this site, it is essential to highlight that my policies are transparently communicated to all users. Such actions may be viewed as potential evidence of behavior resembling fraud on the part of the buyer. To dispute a chargeback, I may present evidence, including the timestamp indicating the buyer's agreement to our terms and any relevant correspondence. Furthermore, please be aware that, in such circumstances, I reserve the right to refuse all future orders from the same customer.

I greatly appreciate your understanding and cooperation in this matter.

Commitment to Your Privacy:
At Ctrl+Alt+BARK, we take your safety, security, and confidence while using our website/shop seriously. We highly value our users' privacy, and this privacy policy is designed to provide you with insights into how we collect, utilise, and safeguard your personal information. We want you to know what we do and do not do with the data we collect.

Use of Information:
All information collected on this site is exclusively used for the purpose of fulfilling orders and will never be utilized for any other purpose by the site's owner. Rest assured, your credit card information is always encrypted during transfer over networks to ensure its security.

Privacy Policy Updates:
We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Any future changes to this Privacy Policy will be posted on this page.